Secure Citizen
for Business

Frictionless transactions for individuals. Friction-full for fraudsters.

Less steps, more secure

Protect your business from fraudsters with seamless biometric authentication.​

Secure Citizen solutions are relevant and scalable across a variety of industries – wherever biometrics can add enhanced confidence to interactions.
Secure Citizen delivers a digitally delightful consumer experience that takes away the frustrations of existing knowledge-based security systems. Biometric verification means no more forgotten passwords and locked accounts – and no risk of being ripped off or having your identity stolen. Transact confidently and conveniently with brands that appreciate the value of your identity.

How it works

The business solution

selfie

Digital

Enrolment & Verification

Ideally suited to financial institutions, micro finance providers & payment providers

How it works: Your customer captures their biometrics digitally. Their selfie image is verified against Dept. of Home Affairs and SAFPS. Proof of identity can be captured to cater for consumers who do not have a photo on file at DHA.

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Physical

Enrolment & verification

Ideally suited to retail, logistics e.g. contactless deliveries and more

How it works: Your customer captures their biometrics digitally. Their selfie image is verified against Dept. of Home Affairs and SAFPS. Proof of identity can be captured to cater for consumers who do not have a photo on file at DHA.

The problem we solve

Know who you’re dealing with, first time and every time

When it comes to digital transactions, fraud is the elephant in the room. It’s a huge problem, and it isn’t going anywhere.

*According to our fraud prevention partner, the SAFPS, in 2020.

**Through verifications based on the DHA database, the SAFPS was able to save South African companies some R4.8B – an 86% increase year-on-year.

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337%

Rise in Account Impersonations*

bank

140%

Rise in banking fraud*

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R4.8B

Saved by SAFPS**
shop

Retail

budget

Financial tech

payment

Payments

package

Delivery

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Financial services

tickets

Concerts / events

We are a

Multi-Sector Solution

Secure Citizen solutions are relevant and scalable across a variety of industries – wherever biometrics can add enhanced confidence to interactions.

In any scenario e.g., where a line of credit is requested, our identity management solution lets consumers prove they are who they say they are.

By recognising that each consumer has the exclusive right to own and use their identity, we can extend protection against fraud to Fintechs, Retailers, Financial Services Companies, Payment Providers, Microfinance Providers and more. Avoid financial loss or reputational harm and delight your customers with frictionless transactions, as well as by passing on cost savings.

Secure Citizen for Business
Features and benefits

Our digital identity verification solution enables you to digitally onboard and verify your customers against South Africa’s largest database.

In a world of increasingly demanding customers and ever more sophisticated fraudsters, how can you balance authenticating a customer’s identity with providing a frictionless user experience?

In a world of increasingly demanding customers and ever more sophisticated fraudsters, how can you balance authenticating a customer’s identity with providing a frictionless user experience?

Our digital identity verification solution enables you to digitally onboard and verify your customers against South Africa’s largest database.

 

Through our exclusive partnership with the Southern African Fraud Prevention Service (SAFPS), we’re able provide access to:

  • The single largest trusted golden source of identities, the Department of Home Affairs (DHA).
  • The National Population Register housing details of all residents
  • Home Affairs National Identity System (HANIS) which stores related
    biometric data.
  • A database of reported, known fraudsters and victims of identity theft and impersonation.

Scaling the power of third-factor authentication with face, voice and fingerprint.

Through OneVault, our best-in-class biometric solutions provider, Secure Citizen is able to use multiple biometric modalities to verify consumers including face, voice and fingerprints. Capturing these multiple modalities builds further confidence in the true identity of the consumer and allows us to tailor a best-fit solution for each business. Both face and voice biometrics can be used for physical and remote enrolment and verification of customers throughout the customer life cycle.

During the KYC process, the customer’s face can be validated against the DHA image, the trusted golden source. There are number of key use cases, for example, a customer can use their voice to give authorisation for a transaction, or their face to login to your platform without the need for complex passwords. Fingerprint verification is used for physical verification of a customer’s identity and can be used in scenarios such as access control and transaction authorisation. In addition, contact centre calls can now progress without delay thanks to voice biometrics verification.

The Secure Citizen solution is flexible and can adapt to your operational requirements for maximum efficiencies.

The platform can be accessed using a set of specialised APIs which can be integrated seamlessly into your backend. Alternatively, we can provide you with a white-labelled portal to assist with automation of your compliance requirements.

In addition, our solutions can be tailored for compliance verification, validation, authentication and storage of documentation, allowing you to focus on your core business while ensuring that you are up to date with FICA 2021 standards. In addition, a comprehensive audit trail of all interactions with the Secure Citizen Platform can be provided.

Our solution is centred around the individual to create a corporate confidence factor where you can see how many other corporates have used the same Secure Citizen Identity.

Our verified customer database is yours.

Integration is easy with Secure Citizen. We have several flexible integrations to suit your infrastructural requirements and set up.

By using the Secure Citizen Platform, you will receive access to the Secure Citizen Business Portal. This Business Portal will allow you to view the results of your customer’s verification, view enrolment reports and register new customers.

The sign up process is super easy:

  • Set up a demo
  • Sign an NDA
  • We’ll then send you the test API credentials, along with our proposal
  • Once signed, you’re officially on your way to securing your business and providing your customers with a safe and friendly customer experience.

In good company

Secure Citizen Businesses

These leading companies have signed up to Secure Citizen and are already enjoying the benefits of instant biometric verification.

Secure Citizens can save you time and money – put simply, they’re worth more to a business. They also worry less about fraud – shouldn’t your business be in the same position?

3, 2, 1...

Coming soon

  • Peer to peer verifications (P2P verifications)
  • Receive alerts when a credit application is made in your name
  • Data Breach Alerts – check to see if your identity was compromised during a data breach
  • View your Credit Report and Credit Score
  • Upload your documentation into a secure vault
  • Manage your POPIA preferences (who has access to your personal information and what can they access)
  • Faster FICA and RICA applications

Connect with us

Get the latest fraud prevention news and updates when you join the conversation on social media.
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Book a demo

Experience Secure Citizen first-hand

We understand

Trust & expertise are essential

Secure Citizen is co-owned by SA’s most trusted not-for-profit fraud prevention agency – Southern African Fraud Prevention Services (SAFPS) and the leading authority in Intelligent Biometric Authentication, Onevault.

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