Got a burning question?


We likely have the answer.

Explore our FAQs

Secure Citizen for Business

Which sectors can benefit from Secure Citizen?

Secure Citizen solutions can make a difference across multiple industries, including FinTech, Retail, Financial Services, Payment Providers, Microfinance and more. The Secure Citizen model is scalable and can be used by any size of business, from SMEs to corporates.

Secure Citizen in action – everyday examples

  • In store/branch:
    • Application processing
    • Collection of goods/lay-bys
    • Account management
  • Point of sale (POS) payments
  • Verification of transactions/account management (POS)
  • Access management (secure buildings, lockers, etc.)
  • Documenting of foreign nationals
  • Employee/contractor/supplier onboarding
  • App authentication

Is Secure Citizen POPIA-compliant?

Yes. We always ensure that consumers have given consent before we process their data (consent management). This way, all Secure Citizen-empowered businesses know that their consumer interactions will be compliant. This helps reassure customers, position the business as a good corporate citizen, and avoid liability for data breaches. Additionally, this is backed up by comprehensive audit trail functionality.

Where is your data stored?

Our data is securely stored in the cloud, hosted locally within South Africa. We use the world-class Microsoft Azure platform.

What makes Secure Citizen different?

  • Competitive pricing – free enrolments and nominal verification fees
  • Access to a superior golden source – the most comprehensive digitally verified database in SA
  • Backed by the custodians of fraud prevention in South Africa – Secure Citizen is 50%-owned by SAFPS (Southern African Fraud Prevention Services)
  • Tailored solution
  • Interoperable orchestration layer
  • Easy integration – we’re platform agnostic

Can I integrate Secure Citizen with existing solutions?

The Secure Citizen solution is flexible and can be adapted to your operational requirements for maximum efficiencies. The platform can be accessed using a set of specialized APIs which can be integrated seamlessly into your backend and legacy systems.

How does Secure Citizen combat fraud?

To tackle the rising trend of impersonation fraud, we’ve created a biometrically powered digital identity platform which empowers individuals to own their digital identity and have it trusted by business.

How do you enable customer enrolment and verification?

We use multi-modal biometrics (voice, fingerprint and facial recognition) to verify that each individual is who they claim to be. These unique personal attributes cannot be faked or stolen.

Secure Citizen for Individuals

What are the benefits of becoming a Secure Citizen?

  • Own your digital identity
  • Streamlined application for Protective Registration
  • No need to remember complex passwords to verify yourself – use a selfie or voice note instead
  • Check your details on the Department of Home Affairs (DHA) database – no more standing in queues
  • Control who has access to your Digital Identity
  • Learn more: https://securecitizen.co.za/individual/

How can I use my Secure Citizen Identity?

Once you’re registered, you can easily and safely verify your identity with any Secure Citizen organisation using just your biometrics. Having claimed your digital identity, you’ll always have an added layer of protection against identity fraud.

What do I need to register as a Secure Citizen?

Registration takes less than 2 minutes. Before you start, you’ll need:

  • Your green ID Book or SA Smart ID Card
  • A valid email address
  • Your cell number
  • Proof of address

How much does it cost?

Becoming a Secure Citizen will cost you nothing – but it could save you a lot of time, cost and frustration. Your identity is your birth right – we’ve partnered with South Africa’s leading fraud prevention authority, the SAFPS (Southern African Fraud Prevention Services), which enables us to access, verify, claim and protect your identity through the South African Department of Home Affairs (DHA).

Is my data safe with you?

As you’d expect, we’re fully POPIA-compliant. We’re honoured to act as the custodians of your data, but ownership will always rest with you.

How can I learn more?

Email paulinec@securecitizen.co.za or call +27 (0)10 476 0518

What should I do If I believe I am a victim of identity theft?

If you believe that your personal information has been compromised, apply for Protective Registration with the SAFPS to protect your identity here.

Benefits of being a Secure Citizen

With Secure Citizen, your biometric data becomes the key to unlocking a world of fraud-free transactions so you can live online without fear.

Sign Up

Get smarter about fraud prevention

Resources

Get better informed about the risk of fraud, and how the latest biometric prevention can make online transactions safer.

FAQ’s

If you have questions about the Secure Citizen service offering, this is the best place to start, with answers to the most common questions.

Latest News

Fraud prevention is a fast-paced business, and it pays to keep up. Read the latest news and thought leadership pieces here.

Identity theft affects - everyone including you

There is a real need for ID management and protection. As a Secure Citizen, you can create a zero-tolerance environment for substandard verification by insisting that businesses use your unique identifiers – that is, your biometric data rather than a PIN or password.

Visit Our Channel

Connect with us on social media

Beating the fraudsters means getting inside their heads – and sharing ideas and advice on social media. Make our digital community even stronger by joining.

The news you
need to know

Fraud prevention tips and hacks to keep you safe online.