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FAQS
Secure Citizen for Individuals
With Secure Citizen, your biometric data becomes the key to unlocking a world of fraud-free transactions so you can live online without fear.
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  • Own your digital identity
  • Streamlined application for Protective Registration
  • No need to remember complex passwords to verify yourself – use a selfie or voice note instead
  • Check your details on the Department of Home Affairs (DHA) database – no more standing in queues
  • Control who has access to your Digital Identity
  • Learn more: https://securecitizen.co.za/individual/
Once you’re registered, you can easily and safely verify your identity with any Secure Citizen organisation using just your biometrics. Having claimed your digital identity, you’ll always have an added layer of protection against identity fraud.

Registration takes less than 2 minutes. Before you start, you’ll need:

  • Your green ID Book or SA Smart ID Card
  • A valid email address
  • Your cell number
 

Becoming a Secure Citizen will cost you nothing – but it could save you a lot of time, cost and frustration. Your identity is your birth right – we’ve partnered with South Africa’s leading fraud prevention authority, the SAFPS (Southern African Fraud Prevention Services), which enables us to access, verify, claim and protect your identity through the South African Department of Home Affairs (DHA).

As you’d expect, we’re fully POPIA-compliant. We’re honoured to act as the custodians of your data, but ownership will always rest with you.

Email paulinec@securecitizen.co.za or call +27 (0)10 476 0518

If you believe that your personal information has been compromised, apply for Protective Registration with the SAFPS to protect your identity here.

Advocate

You deserve biometric verification. Ask for it!

As a Secure Citizen, you can create a zero-tolerance environment for substandard verification by insisting that businesses use your unique identifiers – that is, your biometric data rather than a PIN or password. Take a look at our growing list of Secure Citizen Businesses who you can do business with confidently below.
FAQS
Secure Citizen for Business

Up your fraud prevention game with us.

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Secure Citizen solutions can make a difference across multiple industries, including FinTech, Retail, Financial Services, Payment Providers, Microfinance and more. The Secure Citizen model is scalable and can be used by any size of business, from SMEs to corporates.
  • In store/branch:
    • Application processing
    • Collection of goods/lay-bys
    • Account management
  • Point of sale (POS) payments
  • Verification of transactions/account management (POS)
  • Access management (secure buildings, lockers, etc.)
  • Documenting of foreign nationals
  • Employee/contractor/supplier onboarding
  • App authentication
  • Logistics e.g. contactless delivery of goods
Yes. We always ensure that consumers have given consent before we process their data (consent management). This way, all Secure Citizen-empowered businesses know that their consumer interactions will be compliant. This helps reassure customers, position the business as a good corporate citizen, and avoid liability for data breaches. Additionally, this is backed up by comprehensive audit trail functionality.
Becoming a Secure Citizen will cost you nothing – but it could save you a lot of time, cost and frustration. Your identity is your birth right – we’ve partnered with South Africa’s leading fraud prevention authority, the SAFPS (Southern African Fraud Prevention Services), which enables us to access, verify, claim and protect your identity through the South African Department of Home Affairs (DHA).
  • Competitive pricing – free enrolments and nominal verification fees
  • Access to a superior golden source – the most comprehensive digitally verified database in SA
  • Backed by the custodians of fraud prevention in South Africa – Secure Citizen is 50%-owned by SAFPS (Southern African Fraud Prevention Services)
  • Tailored solution
  • Interoperable orchestration layer
  • Easy integration – we’re platform agnostic

The Secure Citizen solution is flexible and can be adapted to your operational requirements for maximum efficiencies. The platform can be accessed using a set of specialized APIs which can be integrated seamlessly into your backend and legacy systems.

To tackle the rising trend of impersonation fraud, we’ve created a biometrically powered digital identity platform which empowers individuals to own their digital identity and have it trusted by business.

We use multi-modal biometrics (voice, fingerprint and facial recognition) to verify that each individual is who they claim to be. These unique personal attributes cannot be faked or stolen.

The sign up process is super easy:

  • Set up a demo
  • Sign an NDA
  • We’ll then send you the test API credentials, along with our proposal
  • Once signed, you’re officially on your way to securing your business and providing your customers with a safe and friendly customer experience.

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The news you need to know

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Connect with Secure Citizen to improve your eKYC processes, customer onboarding and verification.

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Watch our latest thought leadership videos & presentations on impersonation fraud & biometric technology.

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