Untitled design 14

Frequently Asked Questions

Got a burning question?

We likely have the answer. Explore our FAQs.

FAQs

Secure Citizen for Individuals

With Secure Citizen, your biometric data becomes the key to unlocking a world of fraud-free transactions so you can live online without fear.

Own your digital identity!

  • Secure Citizen Individuals who’ve claimed their digital identity have an added layer of protection against identity fraud and are able to seamlessly access services without fear of fraud.
  • Verify a stranger: Stay safe when dating or buying and selling in a marketplace. With our easy-to-use platform, you can easily verify someone’s identity with a simple selfie.
  • Fraud shield: Enjoy streamlined application for Protective Registration to protect your identity from fraudulent credit applications. Additionally, we’ll also show list your fraud victim status if your identity has been flagged as compromised.
  • No need to remember complex passwords to verify yourself – use your biometrics instead
  • Access your up to date Home Affairs profile – no more standing in queues!

 

Control who has access to your Digital Identity. Learn more: https://securecitizen.co.za/individual/

Once you’re registered, you can easily and safely verify your identity with any participating Secure Citizen Businesses, using your biometrics.  These businesses will alert you (within our app), when credit applications are made in your name.

In short, yes!

We use best of breed technology and security features, ensuring your data is safe. Additionally, we continuously evaluate market trends to stay ahead of security threats, keeping your data safe. 

As you’d expect, we’re fully POPIA-compliant. We’re honoured to act as the custodians of your data, but ownership will always rest with you.

The Southern African Fraud Prevention Service is a Non-Profit Organisation focused on fraud prevention and leading the fight against fraud and financial crime. SAFPS helps to keep you safe from fraudsters by providing fraud prevention services. Through collaboration between our citizens, the public, private sectors and like-minded organisations across the globe, SAFPS aims to reduce the impact of financial crime on society and the economy.

As a Secure Citizen, we prioritise your data security, taking extensive measures to protect your personal information.

Still, it’s important to understand that no system is entirely foolproof. We employ advanced technologies, encryption protocols, and stringent access controls to safeguard your data from unauthorised access and cyber threats.

However, it’s essential for you to be accountable and cautious with your data too. Use strong, unique passwords, enable two-factor authentication, and be careful when sharing personal information. Regularly review privacy settings and stay informed about data breaches. By working together, we can create a safer online environment.

Becoming a Secure Citizen will cost you nothing – but it could save you a lot of time, cost and frustration! Your identity is your birth right – we’ve partnered with South Africa’s leading fraud prevention authority, the SAFPS (Southern African Fraud Prevention Service), which enables us to access, verify, claim and protect your identity through the South African Department of Home Affairs (DHA) at no cost to you!

Registration takes less than 2 minutes. Before you start, you’ll need:

  • Your South African ID number
  • The ability to take a photo on your smartphone.
  • A valid email address you have access to
  • Your cell number

To take a good selfie, follow these tips:

  1. Look directly at the camera: Focus your eyes on the camera lens for a natural and engaging look.

  2. Uncover your face: Ensure your face is fully visible without any obstructions like hats or sunglasses.

  3. Stand close to the camera: Position yourself close enough to have a clear and prominent face in the frame.

  4. Avoid multiple people in the photo: Limit the number of people in the frame to maintain clarity and focus on yourself.

  5. Consider background elements: Be mindful of distracting objects like clocks and position them appropriately.

  6. Experiment with camera height: Find a flattering angle by adjusting the camera height, usually at eye-level or slightly above.

  7. Pay attention to lighting: Opt for well-lit areas with natural or diffused artificial light, as it’s more flattering than harsh lighting. Consider additional light sources if needed.

By following these tips, you can capture a great selfie that we can easily match against the department of Home Affairs.

If you believe that your personal information has been compromised, we suggest the following: Register as a Secure Citizen  Follow the steps to claim your digital identity  Navigate to the Fraud Shield and register for a Protective Registration.  Then, navigate to our blog section where you’ll find a host of articles, offering you a broad range of advice.

If you’re not receiving your registration email, please follow these steps:

  1. Check your spam or junk folder: Sometimes, legitimate emails can end up in these folders by mistake. Look for the registration email in your spam or junk folder and mark it as “not spam” if you find it there.

  2. Double-check the email address: Ensure that you provided the correct email address during the registration process. Even a minor typo can prevent you from receiving the email.

  3. Wait for a few minutes: Email delivery can sometimes be delayed. It’s possible that there is a slight delay in the delivery of the registration email. Wait for a few minutes and check your inbox again.

  4. Whitelist the sender’s email address: Add the sender’s email address to your email provider’s whitelist or contacts list. This ensures that future emails from that address are not marked as spam.

  5. Contact customer support (help@securecitizen.co.za): If you have tried the above steps and still haven’t received the registration email, reach out to the customer support team of the website or service you are registering for. Provide them with the relevant details and they will assist you in resolving the issue.

By following these steps, you can troubleshoot the problem of not receiving your registration email.

SAFPS (South African Fraud Prevention Service) Protective Registration is a service in South Africa that safeguards individuals from identity theft and fraud. As a Secure Citizen, you can conveniently apply for protective registration and access your private, unique PR number. This number is required by institutions to verify your identity when processing transactions. SAFPS Protective Registration provides an extra layer of security, ensuring that financial institutions take necessary precautions before approving applications or transactions. It’s an effective way to protect your personal information and streamline identity verification processes.

This means that your ID number was used to commit fraud. Contact SAFPS @ 011 867 2234. 

Our alerts tab is designed to display alerts for transactions with Secure Citizen participating businesses. If you notice that some transactions are not showing up, it may be because the businesses you interact with are not currently utilising our services.

To encourage them to join Secure Citizen and enhance your security, we recommend asking them to consider using our platform. Together, we can strengthen the security measures for a wider range of transactions.

We’re sorry to see you go! You can be forgotten at any time, please follow our PAIA process: https://securecitizen.co.za/paia

 

 

Get in touch with Home Affairs) by calling 0800601190 or sending an email to hacc@dha.gov.za.

Once you have contacted them, you can conveniently check the updated status on our app. Any changes made by the Home Affairs will be immediately reflected in the app. Nifty ‘ey?!

If you’re not receiving your registration email, please check your spam or junk folder. Ensure you provided the correct email address during registration.

If the email is still missing, please contact our customer support (help@securecitizen.co.za) for further assistance.

Protect your identity

Free identity protection is here

Become a Secure Citizen and Own Your Identity today!

Or sign up on the Web.

2 1
Our partners

FAQs

Secure Citizen for Business

Up your fraud prevention game with us. 

To tackle the rising trend of impersonation fraud, we’ve created a biometrically powered digital identity platform which empowers individuals to own their digital identity and have it trusted by business.

  • Competitive pricing – free enrolments and nominal verification fees
  • Access to a superior golden source – the most comprehensive digitally verified database in SA
  • Backed by the custodians of fraud prevention in South Africa – Secure Citizen is 50%-owned by SAFPS (Southern African Fraud Prevention Services)
  • Tailored solution
  • Interoperable orchestration layer
  • Easy integration – we’re platform agnostic

Secure Citizen solutions can make a difference across multiple industries, including FinTech, Retail, Financial Services, Payment Providers, Microfinance and more. The Secure Citizen model is scalable and can be used by any size of business, from SMEs to corporates.

Becoming a Secure Citizen will cost you nothing – but it could save you a lot of time, cost and frustration. Your identity is your birth right – we’ve partnered with South Africa’s leading fraud prevention authority, the SAFPS (Southern African Fraud Prevention Services), which enables us to access, verify, claim and protect your identity through the South African Department of Home Affairs (DHA).

Yes. We always ensure that consumers have given consent before we process their data (consent management). This way, all Secure Citizen-empowered businesses know that their consumer interactions will be compliant. This helps reassure customers, position the business as a good corporate citizen, and avoid liability for data breaches. Additionally, this is backed up by comprehensive audit trail functionality.

  • In store/branch:
    • Application processing
    • Collection of goods/lay-bys
    • Account management
  • Point of sale (POS) payments
  • Verification of transactions/account management (POS)
  • Access management (secure buildings, lockers, etc.)
  • Documenting of foreign nationals
  • Employee/contractor/supplier onboarding
  • App authentication
  • Logistics e.g. contactless delivery of goods

The sign up process is super easy:

  • Set up a demo
  • Sign an NDA
  • We’ll then send you the test API credentials, along with our proposal
  • Once signed, you’re officially on your way to securing your business and providing your customers with a safe and friendly customer experience.

The Secure Citizen solution is flexible and can be adapted to your operational requirements for maximum efficiencies. The platform can be accessed using a set of specialised APIs which can be integrated seamlessly into your backend and legacy systems.

We use multi-modal biometrics (voice, fingerprint and facial recognition) to verify that each individual is who they claim to be. These unique personal attributes cannot be faked or stolen.

Accordion Content

Get the best of both worlds

Our solution safeguards your business and customers' identities

Our Latest News

We're passionate about making you smart(er) about fraud. Take a look at our latest articles. 

Want more? Check out our blog section.

Let's get together

Book a demo

[ninja_form id=21]